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IMPORTANT

FREQUENTLY ASKED QUESTIONS

Shipping FAQ

How much is the shipping cost?


- FREE normal mailing for all purchases (no min order). However thelaststraw.sg will not be responsible for any loss mails. We encourage buyer to opt for Smartpac or Courier Delivery instead.

- SmartPac (with tracking): SGD$3.80 flat rate

- Door to door courier delivery: SGD$4.50 flat rate




How long will my order take to be delivered?


- Normal Mailing: 4-6 business days upon dispatch

- SmartPac: 3-5 business days upon dispatch

- Door to door courier: 1-2 business days upon disptach

Please note that thelaststraw.sg will not be responsible for any loss mail if customer opt for normal mailing. We encourage using SmartPac or Courier Delivery (with tracking number) instead.

You may proceed to check the delivery status after you have received the package tracking number:

  • Smartpac delivery: visit https://www.singpost.com/track-items
  • Courier delivery: visit http://qfs.qxpress.asia/Customer/TraceParcels?TrackingNo=




How can I pay for my order?


We offer safe shopping and accept payment via PayPal, Credit card, Debit card or VISA. All products are set in SGD Dollars, our system will automatically exchange your currency to make it easy for you when placing order.




Which currency are you using on your website?


Our products are set in Singapore dollars.




Where can I see my purchase order?


After you have made your payment, you will receive a confirmation email on the purchase made.




What should I do if I provide a wrong mailing address?


In case of providing us an incorrect mailing address, you should contact us immediately by sending an email to contact@thelaststraw.sg and provide us your correct address. We will check whether we can change it for you.

If your order has been mailed out, thelaststraw.sg will not be responsible if Singpost fails to redeliver the item / parcel back to us.




What if I received a defective / damaged item?


We always try to bring the best quality product to customers. However, there are many factors that affect negatively to the quality, especially shipping factor, that make our products be defective or damaged.

If you received a defective/damaged item, please kindly contact us by sending an email to contact@thelaststraw.sg, tell us about your problem and don't forget to attach photos/videos which can clearly show the problem.

There are 2 options that we can offer you, that we will send you a replacement, or you return our product to get a full refund.





Product FAQ

How safe are your Stainless Steel Straws?


We are proud to share our stainless steel straws are tested, verified & certified in Singapore. It is made of high quality stainless steel. This 304 food grade steel are corrosion resistant, rust free and will not degrade overtime. Best of all, our products are 100% plastic free!




Will the stainless-steel straw rust?


No. It is rust proof and made of food grade material (304). However like all stainless steel wares, they may be prone to slight scratches over time and can be polished.




How do I clean my straws?


Upon receiving your straws, you may choose any of the following cleaning methods:

- Soak in hot water for a minute

- Wash with a small amount of cleaning detergent using a cleaning brush

- Dishwasher (yes, its safe to use!)





Bulk Order FAQ

Can I purchase bulk order or make special requests?


Yes, we have been supplying bulk orders to schools and organizations. Please contact us at: contact@thelaststraw.sg




Can I customize my own logo?


Yes! However, do note that there’s a minimum order of 100sets for customization. Please contact us at: contact@thelaststraw.sg





 

SHIPPING INFO

 

FREE! Yes, we recognised that you have done your part in reducing your plastic footprint therefore we will absorb the normal mailing cost. However, we will NOT be responsible for lost mails.

NOTE: To minimize any chances of loss parcels, we recommend the following delivery options: - SmartPac & Courier Delivery, both of which comes with tracking options.

Thelaststraw.sg currently ships locally, only within Singapore.

 

You may proceed to check the delivery status after you have received the package tracking number:

  • Smartpac delivery: click here

  • Courier delivery: click here

 

DELIVERY DETAILS

Upon order confirmation, your package will be mailed / dispatched to Singpost / courier partners within 2-3 business days. You can expect your delivery within the above timeframe (but there may be unexpected delays due to unforeseen circumstances beyond our reasonable control after handing the package over to third-party courier partners / Singpost). 

Thelaststraw.sg  will not be liable for incorrect or incomplete address provided by the customers. Please ensure complete mailing address (especially unit number).

RETURN POLICY

 

This policy is only applicable for Defective items. 

You shall examine the goods upon collection for any deficiencies and/or damages. If any product is found to be damaged inside after receiving the order, claims for return (if any) must be lodged to thelaststraw team at  within the next 7 business days from the date of delivery/collection; otherwise thelaststraw.sg shall have the discretion to refuse your request and claims.

All return and refund requests are subjected thelaststraw.sg’s team approval. Thelaststraw.sg reserves the right to reject any requests according to returned products’ or unforeseen conditions. We shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.

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